Q: Do you accept returns?
A: Yes! We accept returns as long as we're contacted within 5 days of delivery. We accept unaltered, unopened packages and skeins of yarn. It is the buyer's responsibility for all return shipping costs.
Q: My package is lost! What do I do?
A: Once the package leaves our hands and is accepted for shipment and at the post office, ownership of the package transfers to you. That being said - YOU must initiate the claim through USPS. We're good souled people - so we'll do our best to make sure you're happy with the end result if USPS cannot help us out.
Q: How do you calculate shipping costs?
A: All shipping costs are calculated by weight with a $3 fee for shipping supplies, labels, etc. It costs money for supplies! With that - we're going to try and decrease shipping costs once we figure out this new platform.
Q: Do you do custom orders?
A: OF COURSE WE DO! Just shoot us an email at firstname.lastname@example.org or email@example.com and we'll hook you up. Just, don't buy anything if the quantity is not there that you need - we'll dye up a lot special for you. You WILL be shipped whatever is in stock if you order prior to inquiry.
Q: Do you offer other weights?
A: We do as custom orders right now. We'll be adding a full stock of DK weight to our collection soon.
Q: How do we get a hold of you?
A: Drop us an email at firstname.lastname@example.org or email@example.com - we'll be in touch!